Upon completion, the student should be able to:

List of program outcomes:

Administrative Office Management Technology (AAS)

1. Use integrated computational skills to solve a variety of business applications such as inventory, payroll, calculating interest, and budget monitoring.
2. Describe the changing work environment and the skills needed by the Administrative Assistant to function in a changing work environment.
3. Organize and prioritize time and tasks within a business environment.
4. Examine planning and leadership skills and characteristics and evaluate the role they play in organizational success.
5. Use problem solving, interpersonal, and collaborative skills to complete work independently or in a team in an ethical and professional manner.
6. Utilize business terminology and vocabulary to communicate in both written and oral forms following rules of confidentiality.
7. Develop, edit, format, and proofread correspondence that meet acceptable business standards.
8. Make use of office equipment, such as 10-key, copiers, fax machines, and transcription equipment to complete documents and office projects.
9. Develop and apply project management, records management, and organizational skills to complete office tasks and projects.
10. Use a variety of computer applications to produce multiple documents required in a variety of office settings.
11. Conduct internet searches to locate business information; analyze and evaluate its usefulness in given business scenarios.
12. Select and use appropriate resources to collect business data that informs decision-making.
13. Demonstrate the ability to use innovative technologies (such as teleconferences, webinars, blogs, social media, web pages, cloud-based platforms, etc.) in an office environment.
14. Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.

In addition to the program outcomes, students will meet the following North Idaho College General Education (GEM) Requirements:  Written and Oral Communication; Mathematical Ways of Knowing; Social and Behavioral Ways of Knowing; and an additional program-designated or selected course from any of the GEM requirements.

Administrative Office Technology (BTC)

1. Use a variety of computer applications to produce multiple documents required in a variety of office settings.
2. Demonstrate competency in basic office procedures.
3. Use problem solving, interpersonal, and collaborative skills to complete work independently or in a team in an ethical and professional manner.
4. Demonstrate the ability to use innovative technologies (such as teleconferences, webinars, blogs, social media, web pages, cloud-based platforms, etc.) in an office environment.
5. Develop and apply project management, records management, and organizational skills to complete office tasks and projects.

Office Technology (ITC)

1. Demonstrate appropriate work relationships and habits, communication skills, and computation skills used in an entry-level front office position.
2. Use a variety of computer applications to produce multiple documents required in a variety of office settings.
3. Conduct internet searches to locate business information; analyze and evaluate its useful in given business scenarios.
4. Examine planning and leadership skills and characteristics and evaluate the role they play in organizational success.
5. Use problem solving, interpersonal, and collaborative skills to complete work independently or in a team in an ethical and professional manner.
6. Utilize business terminology and vocabulary to communicate in both written and oral forms following rules of confidentiality.
7. Develop, edit, format, and proofread correspondence that meet acceptable business standards.
8. Demonstrate ability to use innovative technologies (such as teleconferences, webinars, blogs, social media, web pages, cloud-based platforms, etc.) in an office environment.
9. Demonstrate professionalism through acceptable attitude, organization and time management skills, and attires

Office Specialist/Receptionist (ITC)

1. Demonstrate appropriate work relationships and habits, communication skills, and computation skills used in an entry-level front office position.
2. Use a variety of computer applications to produce multiple documents required in a variety of office settings.
3. Conduct internet searches to locate business information; analyze and evaluate its useful in given business scenarios.
4. Examine planning and leadership skills and characteristics and evaluate the role they play in organizational success.
5. Use problem solving, interpersonal, and collaborative skills to complete work independently or in a team in an ethical and professional manner.
6. Utilize business terminology and vocabulary to communicate in both written and oral forms following rules of confidentiality.
7. Develop, edit, format, and proofread, correspondence that meet acceptable business standards.
8. Demonstrate the ability to use innovative technologies (such as teleconferences, webinars, blogs, social media, web pages, cloud-based platforms, etc.)  in an office environment.
9. Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.

Virtual Administrative Assistant (ITC)

1. Demonstrate appropriate work relationships and habits, communication skills, and computation skills used in an entry-level virtual office position.
2. Use integrated computational skills to solve a variety of business applications such as inventory, payroll, calculating interest, and budget monitoring.
3. Describe the changing work environment and the skills needed by the Administrative Assistant to function in a changing work environment.
4. Organize and prioritize time and tasks within a business environment.
5. Examine planning and leadership skills and characteristics and evaluate the role they play in organizational success.
6. Use problem solving, interpersonal, and collaborative skills to complete work independently or in a team in an ethical and professional manner.
7. Utilize business terminology and vocabulary to communicate in both written and oral forms following rules of confidentiality.
8. Develop, edit, format, and proofread, correspondence that meet acceptable business standards.
9. Develop and apply project management, records management, and organizational skills to complete office tasks and projects.
10. Use a variety of computer applications to produce multiple documents required in a variety of office settings.
11. Conduct internet searches to locate business information; analyze and evaluate its useful in given business scenarios.
12. Demonstrate the ability to use innovative technologies (such as teleconferences, webinars, blogs, social media, web pages, cloud-based platforms, etc.)  in an office environment.
13. Demonstrate professionalism through acceptable attitude, organization and time management skills, and attire.

COMPUTER APPLICATIONS BTC

1. Use a variety of computer applications to produce multiple documents required in a variety of office settings.
2. Conduct internet searches to locate business information; analyze and evaluate its useful in given business scenarios.