Chapter 1

Indeed Editorial Team. (2023, February 3). Top 11 skills employers look for in a job candidate. Career Guide: Resumes and Cover Letters. 

Blair, A. (2010, Nov. 28). Information overload, then and now. The Chronicle of Higher Education. Retrieved from Information-Overload-Then-and/125479.

Davenport, T. H. & Beck, J.C. (2001). The attention economy: Understanding the new currency of business. Cambridge, MA: Harvard Business Press.

Harper, D. (2015). Online Etymology Dictionary. Retrieved December 3, 2015, from

McCornack, S. (2010). Reflect and relate: An introduction to interpersonal communication. Boston, MA: Bedford/St. Martin’s.

Rieland, R. (2012, May 7). Big data or too much information? Smithsonian. Retrieved from too-much-information-82491666.

Simon, H. A. (1971), Designing Organizations for an Information-Rich World. In M. Greenberger (Ed.), Computers, Communication, and the Public Interest (40–41). Baltimore, MD: The Johns Hopkins Press.

Gillick, M. & Magoulias, C. (2020, November 9). Competing against outside distractions in online classrooms for grade-school students. 

Wurman, R. S. (1989). Information anxiety. New York, NY: Doubleday.

Chapter 2

Schlegel, A., Kohler, P. J., Fogelson, S. V., Alexander, P., Konuthula, D., & Ulric Tse, P. (2013). Network structure and dynamics of the mental workspace. Proceedings of the National Academy of Sciences of the United States of America, 110(40). 16277–16282.

Chapter 3

Williams, J. R. (1998). Guidelines for the use of multimedia in instruction. Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, 1447–1451.

Chapter 5

Burton, N. (2012). Is suicide more common at Christmas time? Psychology Today. Retrieved from is-suicide-more-common-christmas-time.

Chapman, C. (2011). A brief history of blogging. Retrieved from

Giles, J. (2005). Internet encyclopedias go head to head: Jimmy Wales’ Wikipedia comes close to Britannica in terms of the accuracy of its science entries. Nature, 438(7070). 900–1.

Knoblauch, M. (2014). A brief history of the domain name. Retrieved from

Chapter 6

Dukette, D., & Cornish, D. (2009). The essential 20: Twenty components of an excellent health care team. New York, NY: RoseDog Books.

McCroskey, J. C., & Teven, J. J. (1999). Goodwill: A reexamination of the construct and its measurement. Communication Monographs, 66, 90–103.

Chapter 7

Loftus, E. F., & Palmer, J. C. (1974). Reconstruction of auto-mobile destruction: An example of the interaction between language and memory. Journal of Verbal Learning and Verbal Behavior, 13, 585–589.

Chapter 8

Andersen, P. (2007). Nonverbal communication: Forms and functions (2nd ed.). New York, NY: Waveland Press.

Rapport [Def.1]. (2016). Google definitions. Retrieved from search?q=define%3Arapportandie=utf-8andoe=utf-8.

Chapter 9

Mueller, P. A., & Oppenheimer, D. M. (2014). The pen is mightier than the keyboard: Advantages of longhand over laptop note taking. Psychological Science, 25, 1159–1168.

Murphy Paul, A. (2013). You’ll never learn! Students can’t resist multitasking and it’s impairing their memory. Retrieved from and_science/science/2013/05/multitasking_while_studying_divided_attention_and_technological_gadgets.html.

Sana, F., Weston, T., & Cepeda, N. J. (2013). Laptop multitasking hinders classroom learning for both users and nearby peers. Computers and Education, 62, 24–31.

Chapter 11

Griffin, E. (2014). Theory resources. A first look at communication theory. Retrieved from

Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in experimental social psychology, 19, 123–192.

Sherif, C. W. (1963). Social categorization as a function of latitude of acceptance and series range. Journal of Abnormal and Social Psychology, 67, 148–56.

Chapter 12

Gass, R. H., & Seiter, J. S. (2019). Persuasion: Social influence and compliance gaining. New York, NY: Routledge.

Sinek, S. (2009, September). Simon Sinek: How great leaders inspire action [Video file]. Retrieved from inspire_action.


Icon for the Creative Commons Attribution 4.0 International License

Messages that Matter: Public Speaking in the Information Age - Third Edition Copyright © 2023 by North Idaho College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

Share This Book